A British media house wanted to migrate its 400+ users from Jira and Confluence from Data center to SaaS to address multiple concerns at the same time while ensuring they harnessed the value of Cloud.
Challenges Faced
Before implementing a bidirectional integration between Jira SaaS and ServiceNow, the customer encountered several operational challenges:
- Poor availability
- Maintenance overhead
- Lack of advanced features
- Unavailability of AI in On-Prem DC
Solution:
To address these challenges, a seamless solution was implemented:
- Comprehensive process and requirements assessment for Cloud readiness
- Remove complex marketplace apps, customizations, and leverage native cloud capabilities of automation
- Thorough migration test cycles
- Reduced maintenance effort
- Zero downtime during migration
- Opportunity to redo archaic processes
Business benefits
- Improved operational and cross-functional efficiency
- Cost savings
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